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SHIPPING & RETURNS

SHIPPING POLICY

  1. Order Processing Time:

    • Once your order is placed and payment is verified, our team will begin processing it within [2] business days. Please note that this processing time may vary based on the availability of the products and any additional customization or handling requirements.
       

  2. Shipping Methods and Carriers:

    • We partner with trusted shipping carriers to deliver your wholesale orders. The shipping method and carrier will be determined based on various factors such as the destination, size, and weight of the package.
       

  3. Shipping Costs:

    • Shipping costs are calculated based on the total weight of your order, the shipping destination, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process for your review before finalizing your order.
       

  4. Estimated Delivery Time:

    • The estimated delivery time will depend on your location and the shipping method chosen. Once your order has been shipped, you will receive a confirmation email with tracking details that allow you to monitor the progress of your shipment. Please note that estimated delivery times are provided by the shipping carrier and may be subject to unforeseen delays beyond our control.
       

  5. Order Tracking:

    • To track your shipment, you can use the tracking number provided in the shipping confirmation email. Simply visit the carrier's website and enter the tracking number to receive real-time updates on the whereabouts of your package.
       

  6. Order Status and Updates:

    • You will receive regular updates regarding your order via email. These updates will include order confirmation, shipping confirmation, and any relevant notifications regarding delays or changes in delivery status.
       

  7. Damaged or Lost Shipments:

    • While we take utmost care in packaging and shipping your orders, unforeseen circumstances can occasionally lead to damaged or lost shipments. If your package arrives damaged or does not arrive within a reasonable timeframe, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
       

Please note that our shipping policy may be subject to change without prior notice. Any updates or modifications will be clearly communicated on our website or through direct customer notifications.

If you have any further questions or require additional information, please do not hesitate to reach out to our customer support team. We are here to assist you throughout the shipping process and ensure a smooth and pleasant experience with Shopncart

RETURN & EXCHANGE POLICY

Eligibility for Returns and Exchanges:
 

    • We accept returns and exchanges for products that meet the following criteria:

      • The item is in its original condition, unopened, and unused.

      • The return or exchange request is made within 2 days of the delivery date.

      • The product is not listed as non-returnable or non-exchangeable due to specific reasons such as hygiene, perishable nature, or customization.
         

  2. Return and Exchange Process:

    • To initiate a return or exchange, please contact our customer support team within the specified timeframe. Provide them with your order details, including the order number and a clear explanation of the reason for the return or exchange.

    • Our customer support team will guide you through the necessary steps, including providing you with a return authorization if applicable, and instructions on how to return the item(s).
       

  3. Return Shipping:

    • Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe and timely return of the item(s).

    • Please ensure that the item(s) are securely packaged to prevent damage during transit. We are not responsible for any damage or loss that occurs during the return shipping process.
       

  4. Inspection and Refunds/Exchanges:

    • Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above.

    • For eligible returns, a refund will be issued to the original payment method used for the purchase, excluding any shipping charges. Please allow a reasonable processing time for the refund to reflect in your account.

    • For eligible exchanges, we will promptly ship the requested replacement item(s) to you. Any price differences between the exchanged items may be adjusted accordingly.
       

  5. Non-Returnable or Non-Exchangeable Items:

    • Certain items may not be eligible for returns or exchanges due to specific reasons, such as hygiene, perishable nature, or customization. These items will be clearly identified on our website or during the purchase process. Please review the product description carefully before making your purchase.
       

  6. Damaged or Defective Items:

    • In the event that you receive a damaged or defective item, please notify our customer support team immediately. We will provide guidance on the necessary steps to resolve the issue, which may include a replacement, refund, or alternative solution, depending on the situation.

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